Order Fulfillment Time
All orders will be shipped same business day if payment received by 3pm PST.
You should also be aware that we can not guarantee delivery of your product. Once we pass the package off to any one of the shippers we use, it is their responsibility to provide delivery. We are not responsible for any failure the shipper incurs in the delivery of your package.
You will receive the confirmation email with tracking number
for each order you've made.
To check and track the status of your order online, please visit your order history
Standard Shipping (USPS) in United States
We use USPS Priority Post to expedite your order. Priority Post means a product is delivered within 4 days (usually - exceptions may be encountered!) anywhere in the 50 States, Hawaii, Alaska and the Virgin Islands. If you select Priority Post, your shipping charges are calculated automatically and displayed prior to your final order confirmation. One advantage of Priority Post is the ability for us to ship to a PO Box or APO/FPO address (see below for APO/FPO).
Does the USPS Provide Package Tracking?
The USPS does NOT currently offer on-line package tracking. We do provide you with a USPS Delivery or Signature Confirmation number which allows to determine if a package has been received.
All orders for more than $200 to the countries other than USA can be made and will be shipped only after we will receive the official fax confirmation with your card number, card holder name and your signature. Otherwise, the full amount of your payment will be voided and refunded in the next two business days.
We ship internationally with USPS Airmail Parcel Post. The international rate is the average rate for shipments. It may NOT be the rate you are actually charged. Your confirmation will display the average rate for that service. When we receive your order, we will calculate your actual rate based on weight, distance, and service type. The calculated rate may be higher or lower than the 'average rate'. If it is HIGHER, we will notify you of the rate by email and ask you to confirm acceptance of the rate. If the actual rate is LOWER than the 'average rate', we will adjust your shipping charge accordingly and process your order. You will not receive a confirmation email on a lowered rate charge UNLESS you explicitly state, when checking out, that you wish a shipping charge confirmation, Although the maximum weight we can ship internationally by Airmail Parcel Post is 66 pounds, our average rate is based on 4 pounds. IF you believe your product will weigh 16 ounces or less, you can select the USPS Global Priority rate. If your order weighs LESS than 1 pound AND can be enclosed within standard envelope, you may select this option. IF you select this option AND your order weighs more than a pound OR it will not fit into the envelope to meet USPS regulation, we will email you with the adjusted charge. Customs duties and any local taxes are the responsibility of the recipient and cannot be prepaid.
Standard International Shipping:
1. If your order is to be shipped outside USA, the standard shipping time varies between 7 to 21 business days.
2. Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
3. If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we can not issue you a refund. Most orders held by customs is for the purpose of charging import duties and Customs fees. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
You should also be aware that we can not guarantee any packages that we ship internationally. There may be delays in delivery or in customs hold-ups which may affect our product.
What if an incorrect shipping address is provided?
If the shipping address you provide us is incorrect and the product is returned to us, we will make every effort to confirm your address and reship. Unfortunately, we cannot assume the additional charge incurred for the reshipping. We will contact you to charge your credit card or request a check/money order to cover the reshipping charge. You will be notified of the package return.
What Are Your Order Shipping Times?
We make every effect to insure that your products are shipped within 24 hours of receipt of your order. There are times, however, where product must be made to fulfill your order, or product is out-of-stock. We will ship as soon as product is available. If you require a product by a certain date, please let us know in the Comments portion of the checkout form, or call us to check availability.
Once your order has been shipped, we email you the tracking number so you may track it to its destination if desired.
RETURN AND EXCHANGE POLICY
If you are not satisfied with our products, you can return them within 14 days of delivery (the boxes should not be unpacked). Please, send us the copy of the receipt for your order. You will receive the refund within 3-4 business days after the return of the item.
To proceed with the return correctly, please, contact us via our contact information and explain the matters of your situation as well as to give us the tracking information on a returned package.
We accept Credit Cards (Visa, MasterCard, Discover and American Express) and paypal payments. All credit card orders and e-checks are subject to final verification and approval.
Each order will be security checked, verified and confirmed before shipment. It may take 1-5 working days, depending on the payment type and data provided. All the items will be shipped after the verification and approval process is complete. All orders will be shipped after the funds are received from buyer's financial institution.
You will be notified via email in regards to your approval and shipment.
All orders must be prepaid. There will be no surcharge for your credit card purchase. Please, be sure to provide all of your information correctly, otherwise, it could lead to a delay or a cancellation.